Find everything you need to know about ordering, shipping, returns, and support in one place. This page covers the practical details - how your order is handled, what to expect with delivery, and what to do if something goes wrong. If you need more help, please reach out to us at info@emberandtidestore.com
Ember & Tide specializes in a curated collection of art prints that capture the essence of nature. Our offerings include designs that reflect the warmth of a crackling fire and the serene beauty of coastal landscapes, among others. Each piece is crafted to enhance the aesthetic of any home or office space.
To place an order, simply browse our collection on the website, select the art prints you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout where you will enter your shipping and payment information to complete the transaction.
We offer shipping to various locations. Shipping costs and delivery times may vary based on your location and the shipping method selected at checkout. You will receive a confirmation email with tracking information once your order has been shipped.
We have a 30-day return policy. If you wish to return an item, it must be in the same condition as received, and in its original packaging. To initiate a return, please contact us at info@emberandtidestore.com.
If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring you receive the correct product or a replacement as necessary.
Exchanges can be processed by returning the original item and placing a new order for the desired product. This method ensures you receive the correct item in a timely manner.
Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination. Be sure to check the shipping options available at checkout for your specific location.
Once we have received and inspected your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
If you have any additional questions or concerns, please do not hesitate to reach out to us via email at info@emberandtidestore.com. We are here to assist you with any inquiries you may have.